Experience Platform

Role/Scope: Fractional CTO, leading the design, build, and launch of a digital platform enabling sales of exclusive live music, entertainment, sports, and experiences.
Key Tasks & Deliverables:

• Put together a tiger team to deliver the product.
• Directed end-to-end product development lifecycle (ideation to launch).
• Managed software vendor selection and cloud infrastructure setup.
• Established payment processing, customer experience, and scalability strategy.

Results & Outcomes:

• Platform launched successfully within budget and on time.
• Enabled new revenue streams through direct-to-consumer sales.
• Scaled to handle users during live events.

Relevance: Highlights expertise in platform development, digital innovation, and supporting growth in hospitality and entertainment sectors.

Customer360 – Enterprise Data Integration & Analytics

Scope of Work: Designed, built, and implemented a Customer360 solution that unified data from multiple enterprise systems (ERP, marketing platforms, operations systems, support portals, and external APIs) into a centralized CRM and data environment to develop data marts for predictive analytics and BI dashboard for real-time executive decision-making.
Key Accomplishments:

• Integrated 8+ disparate data sources into a single, consolidated customer data repository by automating data pipelines synchronizing with CRM, operational systems, and analytical layers.
• Built data marts optimized for predictive modeling, enabling early detection of churn and upsell opportunities, and delivered BI for real-time insights into sales, customer engagement, and operational performance.
• Data is prepped for AI (Collection, Cleaning, Transformation, Reduction) and ready to extract meaningful patterns and relationships.

Results & Outcomes:

• Improved data accuracy & visibility across business functions by more than 90%.
• Enabled predictive analytics models that increased customer retention by 15%.
• Reduced manual reporting efforts by 30+ hours per week through automated dashboards.

Relevance: Demonstrates capability in enterprise data integration, CRM enablement, predictive analytics, and BI reporting — core competencies applicable to government and commercial clients requiring scalable, insight-driven technology solutions.

Multi-Acquisition System Integrations

Scope of Work: Over a 9-year period, provided leadership directed IT system integration efforts for nine separate acquisitions to expand the Holiday Inn Club Vacations resort portfolio. The scope included due diligence support, enterprise application integration (ERP, CRM, PMS, HRIS), financial and customer data migration, infrastructure consolidation, and IT governance alignment. Efforts focused on ensuring business continuity while accelerating synergy realization across operations, sales, finance, and customer experience.
Key Accomplishments:

• Executed integration of 9 acquisitions, unifying systems and processes across multiple resort properties.
• Migrated millions of customer and financial records with 99.9% accuracy and minimal business disruption.
• Standardized CRM, sales, and reservations platforms, enabling a single view of the customer across resorts.
• Consolidated 100+ systems and applications, reducing the support team by 10%.

Results & Outcomes:

• Accelerated post-merger synergies, contributing to significant revenue growth and operational scalability.
• Enabled rapid expansion of the Holiday Inn Club Vacations network, growing from a handful of resorts to a nationwide portfolio.
• Ensured compliance with SOX, PCI, and hospitality regulatory requirements throughout integrations.

Relevance: Demonstrates proven experience in large-scale system integrations, data migrations, and IT synergy realization across multiple acquisitions. This track record showcases the capability to support complex M&A-driven transformations in both commercial and government sectors.

Healthcare Information Technology

Client Overview: A leading North American healthcare information technology company focused on enabling coordinated, data-driven care. Their mission: connect payers, providers, and patients through seamless data exchange.
The Challenge: Legacy integrations and siloed systems were delaying provider onboarding and limiting the organization's ability to deliver timely care.
Our Solutions: Entrans implemented a FHIR-based interoperability layer with cloud-native microservices—accelerating provider onboarding, improving data accuracy, and enabling real-time care insights.
Collaborative Model: Entrans embedded product engineers and architects within the client’s teams, ensuring fast iteration, integrated feedback, and domain-aligned execution.
Impact:

• 60% Reduction In Provider Onboarding Time
• 98% Data Accuracy Across Systems
• 40% Increase In Care Team Efficiency

Modernisation | Application Support & IT Ops | Revenue Cycle Management | Engineering | Agentic Framework Integration

Financial Services

Client Overview: A top-tier financial services provider based in the US aimed to modernize its commercial lending operations. With an increasing customer base and mounting regulatory pressures, the client sought a scalable platform to digitize workflows and improve time-to-decision across its loan portfolio.
The Challenge: The client was managing lending operations using fragmented systems, manual checks, and siloed workflows, which led to long cycle times and operational inefficiencies.
Our Solutions: We partnered with the client to design and implement a unified lending platform powered by workflow automation, rule-based decision engines, and cloud-native architecture.
Collaborative Model: Our teams co-created the solution with stakeholders from underwriting, risk, and compliance—ensuring every part of the system reflected business needs and regulatory mandates.
Impact:

• 45% Reduction in Loan Processing Time
• 99% Accuracy in Compliance Checks
• 50% Improvement in Customer Onboarding Speed

Artificial Intelligence | DevOps & QA | Data Engineering & Advanced Analytics | Cyber Security | Engineering

Scalable AI-Based Evaluation

Client Overview: A global edtech platform offering competitive debate and reasoning programs aimed at automating proctoring and scoring across thousands of sessions. The goal: deliver real-time, secure assessments with minimal human intervention.
The Challenge: Manual evaluation lacked consistency. The platform needed to verify student authenticity at scale while reducing operational dependency on live human proctors.
Our Solutions: Entrans implemented an AI-powered proctoring and NLP-based scoring system using facial recognition, behavioral tracking, and automated speech analysis, fully integrated into the client’s platform.
Collaborative Model: We collaborated with the client's engineering and data science teams to design, test, and optimize the proctoring logic, scoring models, and student experience.
Impact:

• 95% Automation in Evaluation Workflows
• Real-Time Proctoring for Over 10,000 Concurrent Sessions
• 40% Drop in Evaluation-Related Support Requests

Modernisation | Artificial Intelligence | Cloud & DevOps | MLOps | Design & Product Engineering

Clinical Data Access

Client Overview: A multi-location hospital network needed to unify and accelerate access to patient records across departments and systems to improve diagnosis speed and care quality.
The Challenge: Disparate EHRs and imaging systems slowed down data retrieval, introducing risks to timely care and increasing manual coordination overhead.
Our Solutions: Entrans implemented a FHIR-based data access layer that automated retrieval and presentation of patient data from multiple systems into a single interface.
Collaborative Model: Our team worked alongside hospital IT and clinical operations to ensure compliance, integrate with existing systems, and design for clinician usability.
Impact:

• 70% Faster Access to Clinical Data
• 50% Reduction in Manual Cross-Department Coordination
• 100% Traceability for Audit and Compliance

Modernisation | Application Support & IT Ops | Revenue Cycle Management | Engineering | Agentic Framework Integration

Next-Gen IAM Platform

Client Overview: A global security solutions company set out to rebuild its identity and access management platform to meet the growing needs of enterprise customers operating in hybrid environments.
The Challenge: The client needed to support passwordless authentication, dynamic access control, and seamless compliance across geographies—all within a modern IAM architecture.
Our Solutions: Entrans re-engineered the platform on a zero-trust architecture, enabling ABAC, SSO, federated login, and full audit trails—delivered via a modular, cloud-native stack.
Collaborative Model: Our engineers and security architects co-created with the client’s product team to align design choices with market, compliance, and usability needs.
Impact:

• 99.9% Uptime Across Enterprise Deployments
• 80% Faster Onboarding for Enterprise Customers
• Full Compliance with SOC 2, ISO 27001, and GDPR

Engineering | Cyber Security | DevOps & Quality Engineering | Data & Cloud | Agentic Framework Integration